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Booking with Borrow A Boat
After you book
After you book
16 articles
Getting your booking confirmed
What is Borrow A Boat's cancellation policy?
My booking is declined, but money is captured from my credit card. What happens now?
My booking got declined by the charter operator or boat owner. What happens now?
Exchanging important documents
What is a crew list?
Why do I have to provide personal information about my crew members?
What documents do I need to provide for my booking?
If my crew will change throughout the trip, should I only add the permanent crew to the list?
Where can I upload my crew list, ETA, and skipper licenses?
Managing your booking
How do I access my user dashboard?
I am still waiting for my refund. What should I do?
What if I can’t reach the boat owner?
Do you offer compensation if I wasn’t able to use the boat due to mechanical issues?
How do I cancel my booking?
Paying for your booking
I want to change the number of payment installments
Ready for check-in
When is the best time to arrive at the marina or base for check-in?
What time is check-in and check-out for a weekly rental?
