How to Cancel Your Booking
At Borrow A Boat, we understand that plans can change and sometimes you may need to cancel a booking. We want to make this process as easy as possible for you. Please follow the steps below to cancel your booking.
Step 1: Contact Our Support Team
If you need to cancel your booking, kindly send an email to our support team at [email protected]. Our team is available 24/7 to assist you with any questions or concerns you may have.
Step 2: Review the Boat Owner's Cancellation Policy
Before cancelling your booking, it is important to review the boat owner's cancellation policy. This will ensure that you are aware of any applicable fees or deadlines. You can find the cancellation policy on the boat's listing page or in your booking confirmation email.
Step 3: Provide Written Confirmation
Once you have contacted our support team and reviewed the boat owner's cancellation policy, please provide written confirmation of your cancellation. This can be done through email or by replying to your booking confirmation email. Please note that we are unable to proceed with the cancellation without receiving written confirmation from the reservation owner.
That's it! Once you have completed these steps, our team will process your cancellation and provide any necessary refunds. If you have any further questions or concerns, please do not hesitate to reach out to our support team. We are always happy to help.
Thank you for choosing Borrow A Boat. We hope to see you on the water soon!